Frequently Asked Questions
Shipping and Ordering FAQs
How long will it take for my order to arrive?
Orders to Metro Manila addresses will take 2-5 working days, while provincial addresses will take up to 7 working days.
Disclaimer: To our valued customers, we hope you are all keeping safe, given our current situation. We would like to ask for your patience and understanding as we are currently working under pandemic-related restrictions that may affect our usual workflow. Rest assured that we are doing everything that we can to service you in the quickest way possible. Thank you for your patience and consideration. Always take care, and we hope to serve you even better in the future.
Can I ship to an international address?
What payment methods are accepted?
How do I know if my order was processed?
We at Iceberg Insulated, take pride in the quality and the workmanship that goes into our products. Your Iceberg Insulated bottle is warrantied against manufacturing defects for a period of 7 days from the original purchase date.
To obtain the warranty service, kindly send to us your bottle with the receipt indicating the date of purchase, item purchased, and the retailer from which it was purchased. Your bottle will the be subjected for evaluation if it is eligible for the warranty service.
Only manufacturing defects such as the absence of insulation, bottle perspiration, rusting and the like are covered by this warranty. Damages from normal wear and tear, scratches, and dents are not covered by this warranty.
For any questions, inquiries, kindly message us on Facebook.